Create “true presence” for service points within service-critical businesses.
Increase customer loyalty & save both time and money.
Qroom is the world’s first immersive holographic tele relationship system; just think of your customers accessing the whole range of your services by interacting with your clerk or specialist in real-time through her/his hologram. Detect identity, exchange documents, sign contracts, talk, chat and speak (even gossip….), naturally and directly, in a brightly lighted fully comfortable environment marked with your brand or corporate style. A real human interaction from even the farthest distance made possible by the most advanced technology: not a recording, not a pre-set series of questions or answers, not a “cold” and impersonal video screen, not a dark, somber glass box. Removing the need for expensive local offices and travel, while preserving the near physical presence of the human interaction and assistance.
The state-of-the-art system is based on the merging of advanced expertise in optical perception and a highly performing software architecture. It was designed and developed by Quintetto in cooperation with the National Institute of Optics (National Research Council of Italy) of Florence. It combines hardware (cameras, monitors, computers and speakers) with a specific scenography (lighting, sound, reflections and interior design) to create lifelike hologram representations of people and space. Qroom consists of a front end environment where the user can see the remote operator, talk to him/her and upload and exchange documents, and a back end environment where the operator can see and talk to the user. The two environments are equipped with cameras that allows for eye-to-eye contact, microphone-speaker for conversation, and physical devices to allow the exchange of digital- and paper based information.
Qroom was awarded the patent N. 102015000056697 by the Ministry of Economic Development of Italy, a success shared with the National Research Council of Italy, who owns 10% of the patent.
As well, Qroom was awarded, the Seal of Excellence for Innovation by the European Union in 2016 and 2017.
Why to use Qroom:
- Cost-savings, optimised investment to ensure 24/7/365 service no matter the place and the distance
- Increased quality of services, as you can bring customers capillary access to experts working from a central location
- Increased sales potential due to free and open access to just the people your customer needs
- Optimize the employee utilization and rotation, thus saving further costs
- Increase coverage, address smaller locations, extend your phisical reach